Frequently Asked Questions

Absolutely. Marker is FERPA and NIST CSF compliant. We use enterprise-grade encryption and never share your data. Your student information is protected with the highest privacy standards in the industry.

You do. Your uploaded documents always belong to you and are never shared outside your account. We do not use your data to train our AI models—your information stays private and secure.

Yes! Simply upload a sample of your current report format, and Marker will automatically generate a matching template. You can then customize every section to your exact specifications.

Marker's AI analyzes your uploaded documents and assessment data to generate draft sections. You maintain full control and can edit, rewrite, or regenerate any section. The AI assists—you decide.

You can upload PDFs, Word documents, and images (including photos of handwritten notes or scoring protocols). Reports can be exported in Word (.docx), PDF, or other common formats compatible with your district's systems.

Yes! Beyond these self-paced tutorials, we offer 1:1 template creation sessions and personalized training. Contact our support team to schedule.

You can create unlimited templates! Whether you need different templates for SLD evaluations, cognitive-only assessments, or any other evaluation type, you can build as many as you need.

Yes! Marker supports documents in 40+ languages. You can upload documents in any supported language, and Marker will read them and include the information in your English report draft.

You're always in control. You can edit any section directly, use custom requests to guide rewrites, and regenerate sections as needed. Watch for yellow guidance boxes that indicate where additional information may be needed.

You can access your templates at any time by clicking on the document icon in the top right corner of Marker. All your templates are saved and available whenever you create a new report.

Yes! Use the Notes feature to add supplemental case details, observations, or any other information not included in your uploaded documents. These notes will be incorporated into your report.

You can upload referral packets, assessment score reports (both digital and hand-scored), photos of handwritten notes or scoring protocols, and any other supporting documentation. Upload hundreds of pages at once—Marker will organize everything for you.

Marker helps you track your progress with the 'Mark as Reviewed' feature for each section. You can also export a draft PDF to review before finalizing. Yellow guidance boxes will highlight any sections that may need additional information.

You can reach our support team at hello@markerlearning.com. We also offer 1:1 template creation sessions—book a call through the Templates page to get personalized help setting up your templates.